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FAQs

Please take a look at our FAQ's below for information. If your question isn't listed below feel free to get in touch with one of our team and they will be more than happy to help. 

Will my order arrive in one parcel?

We may send your products out in separate parcels, this is due to us having warehouses worldwide.

I noticed a payment on my card?

I noticed a charge on my card/bank statement 'the qi garden'. That would mean your card/bank has been used to place an order thru our site. If you are unsure of anything, or something does not seem right, just contact our support team as soon as possible and we will be happy to get you fixed up. 

How do I check the status of my order?

Feel free to contact us. Our friendly team will help you out as soon as possible - we are here to help.

After you place your order, it is promptly sent to our supplier where we aim to pick and pack your order within 24 hours. Please be advised that once your item has been shipped, your order cannot be modified or cancelled so contact us immediately if you need to change your order.

How long will my order take to arrive?

Orders are shipped from our different warehouses across the world. Shipping usually takes between 2 - 4 weeks. You can track your order by getting in touch with us and we can send you your tracking updates. 

How do I get my tracking number?

Tracking numbers will be made available upon request 3 business days after your order has been placed. If you would like to request your tracking number please contact us through our Contact Page and we will provide your tracking details.

Do you deliver worldwide?

YES! We pride ourselves on serving our happy customers all over the world.

How secure is my personal information?

the qi garden adheres to highest industry standards to protect your personal information when you checkout and purchase products from us online.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Do your offer refunds?

If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality and if there are any issues, we will replace them free of charge. Please see our Refund Policy for further details. 

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